K2Neuro Privacy Policy

Effective Date: 2024/08/12

Last Updated: 2024/08/12

1. Introduction

Welcome to the website of K2neuro (“we,” “us,” or “our”).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website.

2. Interpretation, introduction and definitions:

• Words that are defined in the Protection of Personal Information Act No. 4 of 2013 (“POPIA”) and used in this privacy policy will bear the same meaning as in POPIA unless the context requires otherwise;
• Reference to “consent” shall include any electronic means by which you convey your acceptance and acknowledgement that you agree to us processing your personal information, whether it be by the clicking of a button, or through biometric means, subscribing, submitting or sending of a message, updating your profile or clicking “I Agree” button or pressing the “enter” button, or by any other means, to submit/convey any information to us;
• Any reference to singular shall include plural, and any reference to a certain gender shall include the opposite gender.
• We recognise the importance of protecting your privacy in respect of your personal information collected by us.
• In adopting this privacy policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take appropriate and reasonable technical and organisational steps to prevent unauthorised access to, or disclosure of your personal information. However, we do not guarantee that your personal information shall be 100% secure.
• Where there are reasonable grounds to believe that your personal information has been accessed or acquired by any unauthorised person, we will notify you and the Information Regulator which is appointed in terms of POPIA.
• We will delay notifying you of the unauthorised access or acquisition of your personal information if a public body responsible for detection, prevention or investigation of offences or the Information Regulator informs us that notifying you will impede a criminal investigation.
• When we notify you of the compromise to the security of your personal information, we will provide you with sufficient information to allow you to take protective measures against the potential consequences of the compromise.

3. Consent

By continuing to use our Services and/or our website:

• You agree to the terms set out in this privacy policy. If you do not agree with this privacy policy, please do not continue to use our Services and/or our website; and
• You agree that we may process your personal information for, amongst other things, the purposes of providing you with access to our Services, our website, and for any other purposes set out in this privacy policy.

4. Information We Collect

• Personal Information: We may collect personal information such as your name, email address, postal address, phone number, and other personal details when you voluntarily provide them to us through forms on our website or when you visit our offices and manually complete the forms.
• Automatically Collected Information: We may automatically collect certain information when you visit our website, including your IP address, browser type, device type, operating system, and browsing behavior.

5. Use of Information

We may use the information we collect for the following purposes:

• To provide and maintain our website;
• To communicate with you, respond to your inquiries, and fulfill your requests;
• To personalize your experience on our website;
• To analyse how users interact with our website and improve its performance and functionality;
• To detect, prevent, and address technical issues and security vulnerabilities;
• To comply with legal obligations; and
• For any other purpose with your consent.

6. Disclosure of Information

• We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers are contractually obligated to protect your information and may only use it for the purposes specified by us.
• We may also disclose your information in response to lawful requests by public authorities, such as to comply with subpoenas or other legal process.
• We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

7. Data Security

• We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
• Despite our efforts to maintain the security of your information, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.
• Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website (login facility), you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Should you share your password with anyone, you indemnify us against any damages or third party claims which resulted from said sharing;
• Records of the personal information will not be retained for longer than is necessary for operational or archiving purposes, unless retention of record is required or authorised by law. Records of the information may be retained for periods in excess of those contemplated for historical, statistical or research purposes. This will be subject to us establishing appropriate safeguards (which can include de-identifying the records) against the records being used for any other purpose.

8. Your Rights

• You have the right to, in accordance with these terms, request that we correct, destroy or delete any of your personal information that we have processed on our Services and/or our website. The personal information that you may request us to correct, destroy or delete is personal information that has been processed in accordance with these terms that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, obtained unlawfully or that we are no longer authorised to retain.
• You have the right to withdraw your consent for us to process your personal information at any time. The withdrawal of your consent can only be made by you on the condition that the withdrawal of your consent does not affect the processing of your personal information before the withdrawal of your consent; or that the withdrawal of your consent does not affect the processing of your personal information if the processing is in compliance with an obligation imposed by law on us; or that the withdrawal of your consent does not affect the processing of your personal information where such processing is necessary for the proper performance of a public law duty by a public body; or that the withdrawal of your consent does not affect the processing of your personal information as required by law; or that the withdrawal of your consent does not affect the processing of your personal information as required to finalise the performance of a contract in which you are a party; or that the withdrawal of your consent does not affect the processing of your personal information as required to protect your legitimate interests or our own legitimate interests or the legitimate interests of a third party to whom the information is supplied.
• You have the right to object to the processing of your personal information at any time, on reasonable grounds relating to your particular situation, unless the processing is required by law. You can make the objection if the processing of your personal information is not necessary for the proper performance of a public law duty by a public body; or if the processing of your personal information is not necessary to pursue your legitimate interests, our legitimate interests or the legitimate interests of a third party the information is supplied to.
• You have the right to object to the processing of your personal information, at any time, if the processing is for purposes of direct marketing other than direct marketing by means of unsolicited electronic communications and you have not given your consent for that processing.
• You have the right to not have your personal information processed for purposes of direct marketing by means of unsolicited electronic communications from third parties unknown to you.
• You have the right to submit a complaint to the Information Regulator regarding an alleged interference with the protection of personal information processed in accordance with these terms. The Information Regulator’s contact details are published by the government from time to time in terms of POPIA. When they are published POPIA places a duty on us to inform you what those contact details are and we will do so via our Services and/or our website.
• You have the right to institute civil proceedings regarding an alleged interference with the protection of your personal information processed in accordance with these terms.

9. Use of cookies

• Cookies are pieces of information our Services and/or our website transfers to a user’s hard drive for record-keeping purposes. Cookies make surfing the web easier for you by saving you preferences and, tracking your online habits, traffic patterns, and making sure that you do not see the same advertisement too often. The use of cookies is an industry standard.
• We may place a “cookie” on your browser to store and sometimes track information about you.
• While most browsers are initially set up to accept cookies, you can reset the data’s subject’s browser to refuse all cookies or indicate when a cookie is being sent. Please note that some parts of our Services and/or our website will not function properly if you refuse cookies.

10. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by posting the updated policy on our website and updating the “Last Updated” date at the top of this page.

11. Direct marketing

We may process your personal information for the purposes of providing you with information regarding services that may be of interest to you. You may unsubscribe for free at any time.

If you currently receive marketing information from us which you would prefer not to receive in the future, please email us at info@k2neuro.co.za, or alternatively, unsubscribe using the unsubscribe function when receiving marketing communication from us.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@k2neuro.co.za.

By using our website, you consent to the terms of this Privacy Policy.